Delivery to any location in the UK & Northern Ireland is £6.99 however delivery is FREE on orders for goods (ex VAT) over £150
Orders placed before 2pm for items that are in stock are normally processed the same day.
Orders are delivered using DPD on a next working day service. Please note that shipments to the Highlands, Islands and Northern Ireland are shipped on a 2 day service.
What happens if I'm not in?
As goods are shipped via the DPD courier network you will receive a text or email (depending on the information you have provided us with) confirming your shipment and giving you options for rearranging delivery or leaving the goods in a designated 'safe place'.
If you are not in when these are delivered, 2 further attempts will be made on consecutive days (not weekends) and then the item will be stored at the local depot for 1 week before being returned to us. If the parcel is returned to us after these 3 attempts (and a week waiting at your local depot) we will make every effort to get it redelivered however you are responsible for the cost of the redelivery.
What happens if I don't receive my order?
If your order has not arrived within a reasonable time frame (3-5 days for normal orders) then please contact us by email or on 03333 448 252.
Please contact us to obtain a returns note number as this ensures your returns will be dealt with promptly. Returns will only be accepted with a complete returns number. All returns must be accompanied by a description of the fault and invoice / receipt / proof of purchase. Any items found to be not faulty will be returned to you.
If you need to reach us, you can contact us here or call 03333 448 252 or write to us.
Our customer service number (03333 448 252) is manned during hours (08:30 - 17:30 GMT) Monday to Friday. If we're not available to take your call, please leave us a message on our answering system.